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Terms and Conditions

Bespoke Travel Experience

By accepting this booking, you agree to the following terms and conditions which are also available on our website.

  1.  The hirer accepts that no guarantees can be made concerning times, the reliability of the coach and unforeseen events that are out of the company or drivers control.
  2.  Luxcoach will not be liable if there is a mechanical failure or breakdown. If the coach is in an accident or there is a mechanical failure which deems the coach no longer safe to drive, then the company will endeavour to make alternative arrangements to get the hirer to their destination. Luxcoach will use their discretion to decide how to proceed with the onward travel, or the hirer can arrange their own at their own cost, of which Luxcoach can not be held liable. The hirer accepts that the hire coach is on a best endeavours basis.
  3. The Hirer accepts full financial liability for any damage that is caused to the coach during the time of hire by themselves or any member of their party.
  4. Fines will be as follows. Carpet or seat burn will be $200.00 and sanitation $250.00.
  5. Smoking is NOT allowed inside the vehicle
  6. Law prohibits drug use in the car.
  7. The driver has the full rights to terminate the hire of the coach without a refund if there is blatant indiscretion on the hirer or hirers parties behalf.
  8. Overtime charges will begin after the scheduled booking time has started. Overtime is calculated in 60 – minute increments and charged $150 per hour to cover staff costs.
  9. Luxcoach will not be held responsible for delays or the cancelling of bookings if the company deems the roads and weather to be unsafe. E.g: traffic, accidents, storms and so on.)
  10. Luxcoach will not be held responsible for any items left in the coach. The hirer will need to arrange for collection of articles at their own cost if found.
  11. If there is a balance of money to be paid to the driver, the funds need to be given on collection, not at the end of the hire.
  12. Luxcoach will not accept overloading the vehicle with passengers beyond its seating capacity.

The following items will automatically be charged to your credit card, and you will NOT be notified of these charges. The charges will incur a 5% fee.

a. Overtime charges if not paid in cash
b. The balance of the money that is owing if not paid in cash
c. The damage that is caused to the car by the hirer or the hirer’s party will be repaired at the hirer’s expense.
d. The mess that is unnecessarily left in the coach by the hirer or their guests will incur charges according to the mess left.
e. Due to this additional cleaning and the driver is delayed to getting to his next job, there will be charges for the loss of time.
f. Cancellation of your booking less than a month away will leave you having to pay the full amount of the amount owing.
g. Considerations will only be made if your cancellation request is put in writing and will only be considered cancelled once you have received confirmation from Luxcoach.
h. When a booking is made less than a month away, the hirer accepts the full cancellation policy stated above.
i. Changes of times and dates need to be emailed and may incur an added administration fee which will be made at the discretion by Luxcoach.
j. The credit card holder accepts the above terms and conditions in accepting this booking.
k. Replacement of smashed glasses that happened during hirers time in the coach.

In more detail:

14. Responsibility
The Hirer shall be responsible for the proper behaviour of all of the passengers and shall be primarily responsible for any damage caused to the coach howsoever caused. It is an express condition of the Hire that the Hirer accepts this responsibility.
The Hirer shall be entirely responsible and liable for any damage caused both inside and outside the coach by the hirer or a member of his or her party, howsoever caused. This includes incitement or behaviour resulting in damage to the coach or its contents by a third party.
The Hirer holds Luxcoach harmless of any liability for any personal or material damages arising from the conduct of his or her party.
Luxcoach shall not be held liable or responsible for any articles left in the coach and the Hirer indemnifies Luxcoach explicitly from any such responsibility and undertakes to advise all other persons in his or her party.

  1. General Conduct
    The Hirer is responsible for the general conduct and behaviour of his or her party.
    The consumption of food is not permitted in any of the coaches unless specific agreement has been made to the contrary at the time of the booking and agreed in writing.
    Underage drinking is not permitted.
    The Hirer accepts responsibility on behalf of the Hirers party for any losses of the property of Luxcoach that is provided in the limousine for the benefit or the pleasure of the passengers. This benefit includes, but is not limited to, glassware, stereo, Iphone and the like.
  2. Safety
    The Hirer accepts that Luxcoach adopts a strict NO SMOKING policy in all of its coaches and that any failure to adhere to this policy will result in the immediate termination of this agreement without any refund. Besides, to which, the Hirer shall be held responsible for the cost of a valet and any damage caused as a consequence of the Hirer of his or her party failing to adhere to this agreement.
    It is a legal requirement that all passengers wear a seat belt. All of our coaches are fitted with seatbelts up to the maximum number of passengers allowed by law. Therefore, all passengers in the party are required to wear a belt.
    The Hirer indemnifies explicitly Luxcoach and the Driver against any fines imposed as a consequence of the passengers failing to comply with this legal requirement.
    Luxcoach does not permit that taking of any illegal drugs or partaking of any unlawful activities while in the vehicle, failure to abide by this condition will result in the immediate termination of the hire without compensation.
    The Hirer expressly accepts that except in cases of an emergency, only the Driver may open and close doors, this is a safety precaution to minimise the risk of accidents and damage to the coach.
    Luxcoach will not be held responsible for accidents caused as a consequence of the Hirer or his or her party failing to adhere to this condition, and the hirer accepts for responsibility for any damage to the coach and or any third party as a result of the Hirer or Hirers party failing to adhere to this condition.
    The maximum number of passengers that can legally be carried in the coach is limited to the number of seat belts fitted, the Hirer expressly accepts this legal restriction and agrees that the chauffeur shall be required by the company to refuse to carry more than the statutory maximum.
    The hirer further accepts that failure to adhere to this road traffic regulation would likely result in the vehicle and its passengers being uninsured. In addition, the driver and Luxcoach could be fined as a consequence. Therefore there will be no compromises on the safety issue.
    Where the Hirer has asked for a child seat to be fitted, it is the responsibility of the Hirer to supply and ensure that the position is correctly installed before placing an infant into the seat. If the Hirer does not consider that the chair provides sufficient protection or that it is not fitted correctly, then the Hirer shall not allow the infant to travel.
    Irresponsible behaviour which could give rise to damage to the coach or endanger the safety of the other passengers will not be tolerated in any form. This includes, but is not restricted to; sitting on the exterior of the coach, hanging out of the windows, shouting abuse to other road users or pedestrians out of the window, rudeness or intolerance with the Driver, misuse of the equipment, fixtures or consumable within the coach and wilful damage to the interior generally. Such behaviour may, at the sole discretion of the Driver, Luxcoach or its employees result in the immediate termination of the Hire without compensation. In addition, the Hirer shall be held liable and responsible for any loss, howsoever caused, by the irresponsible behaviour of his or her party.
  3. Limitation of liability
    The Hirer accepts and indemnifies Luxcoach and its employees against any loss, consequential or otherwise as a result, direct or otherwise of a failure to meet time deadlines.
    It is entirely the responsibility of the Hirer to ensure that there is adequate time to travel to and from destinations, Luxcoach or its employees will provide advice, but this does not form any part of a contract between the Hirer, the Hirers party or Luxcoach and its Employees.
    Furthermore, the Hirer indemnifies Luxcoach against any and all claims as a result, direct or otherwise, consequential or otherwise, of a failure to arrive at the destination at the appropriate time or at all.
    The Hirer expressly accepts that in-car entertainment such as television screens, video and DVD equipment is provided as a courtesy and its use and/or availability does not form part of the Hire.
    If any equipment fitted to the Coach malfunctions before or during the hire, Luxcoach accepts no liability whatsoever and no compensation shall be given in such instances, nor will Luxcoach accept any claims for any form of a refund.
    In the event that a coach is subject to an accident or mechanical failure, or is no longer safe to drive, then Luxcoach shall make alternative arrangements to get the Hirer and his or her party to their destination.
    Luxcoach may at its entire discretion determine the method of onward travel. Alternatively, the Hirer or his or her party may make alternative arrangements at their cost, for which no claim can be made against Luxcoach.
    The Hirer accepts that the Hire is based on a best endeavours basis and therefore, no specific guarantees can be made concerning time, the reliability of the Coach and events out our of the direct control of the Driver or Luxcoach.
    Luxcoach assumes no responsibility nor does it provide any guarantees whatsoever for ensuring that the Hirer arrives at his or her destination on time. It is entirely the responsibility of the Hirer to determine whether the Coach has been hired for a period sufficient to cover eventualities such as, but not limited to, traffic accidents, roadworks and peak traffic periods.
    In addition, the Hirer is responsible for ensuring that the Hire commences at a time which allows for such eventualities. Luxcoach will not provide any refunds for such contingencies and any additional time over and above the Booking period shall be charged at the appropriate rate.
    Where time is critical, this includes, but is not limited to Weddings; Luxcoach recommends that the Hirer allows sufficient time to ensure that no disruption to the schedule is incurred as a result of unexpected or unavoidable delays.
    Where Luxcoach accepts responsibility whether in full or in part for a failure to perform its obligations under the terms of this contract then the extent of any liability shall be limited to the Hire Charge.
    Luxcoach reserves the right to change the specification of the coach at any time, provided that where the replacement coach is of a lesser value or specification, an appropriate adjustment is made in favour of the Hirer. Luxcoach undertakes to use its best endeavours to ensure that the Coach booked is the one provided for the hire.
    Although Luxcoach rarely does so, Luxcoach reserves the right to sub-contract any Hire to a third party without reference to the Hirer, in such circumstances Luxcoach shall be responsible for payment to the 3rd party of charges relating to the standard Hire. However, in the event that any additional services are provided, which include, but are not limited to, excess mileage, extra hours or damage to the coach then Luxcoach retains all rights to charge the Hirer
  4. Payments and Deposits
    To make a reservation the Hirer shall be required to pay the total booking payment. To receive a full refund you must cancel at least 60 days prior to your booking date. If you have to cancel 30-60 days prior to your date, you may reschedule your date at no extra cost. Alternatively we will provide a partial refund, where 25% of your booking payment is withheld as a cancellation fee. If you have to cancel your booking date within 30 days, fees and conditions for both postponement and cancellations will apply.
    That notwithstanding, Luxcoach will consider at its sole discretion, claims for a partial refund where it can be demonstrated that the circumstances could not be seen by the Hirer and provided, in any event, that the cancellation or claim for a partial refund is at least 30 days prior to the date of the confirmed hire.
    Luxcoach will not under any circumstances whatsoever, complete a hire where payment has not cleared on the due date, or in any event on the date of the hire. Cash paid must be paid at the commencement of hire and the client needs to sign the trip sheet in the possession of the driver
  5. Additional charges
    Time permitting; the Driver may be willing to collect additional passengers, subject to the maximum that the Coach can carry, at alternative locations. However, any additional mileage or time shall be charged to the Hirer. Whilst the Driver will attempt to accommodate any last minute changes, the final decision will remain with the Driver and the hirer expressly accepts this arrangement.
    If the time or location of the hire is changed before the booking or at the time of the reservation, Luxcoach expressly reserves the right to make any additional charges and to set such charges against the hirer’s deposit or credit card. Such costs will consist of an excess mileage charge and where the hire is extended beyond the agreed hire period, an hourly rate for each hour or part thereof. It is the Hirers responsibility to confirm with Luxcoach or the Driver current charges for additional hours and excess mileage. Any failure to do so will not derogate the Hirers responsibility to pay the fees.
    Where a Hire extends beyond the period of the Booking for whatever reason including, but not limited to traffic jams, accidents and diversions, the Hirer accepts that this additional time and mileage shall be charged to the Hirers account.
    In the event that the Coach has been left in an unreasonable condition by the Hirer or his or her party, then Luxcoach reserves the right to charge for the cost of a valet. Such circumstances that could give rise to this charge include, but are not limited to; spillage of food or drinks and illness. The minimum cost of a valet is $185, but this amount could increase dependant on the consequential damage. The responsibility for reimbursement of such cost is that of the Hirer.An additional charge of 5% is for credit card transactions and administration fees will be charged on any and all charges paid via credit card.
  6. Other conditions
    In the event that the Hirer is a business then Luxcoach shall assume the responsibility of the Hirer and will be bound to advise the party or passengers of the terms and conditions of this Hire.
    If any term or condition is found to be invalid for any reason whatsoever this shall not deem this agreement to be invalid and all other terms and conditions shall remain in force.
    Luxcoach may at its complete discretion refuse any Hire without explanation or reason.
    Changes to cars, times or dates may incur a fee at the discretion of Luxcoach.

Please also note:

All figures quoted on this website are in Australian Dollars and are subject to the terms and conditions above and subject to change without notice.
A third party specialist supplier processes all online payments. This means that we never keep your payment details on our servers and the highest level of security available protects them.
When bookings are made less than a month from the reservation the hirer accepts the responsibility of the No Cancellation Policy and full charges being made to the card.
These terms and conditions should only be accepted by a person of 18 years or older. The credit card holder should also be 18 years and over.
Luxcoach reserves the right to cancel the booking at any time, for any reason and limits its liability to the monies paid if it chooses to do so.

By you accepting this booking will mean you have agreed and approved all of the terms and conditions above and the terms and conditions found on our website. These terms and conditions above should only be accepted by a person 18 years or older.


  • Luxcoach – refers to Luxcoach Pty Ltd
  • The Hirer – refers to the person confirming the booking with a non-refundable deposit
  • Party – refers to all members of the Hirers group who will be included in the Hire Period
  • Hire Period – refers to the period of time the Hirer has booked the vehicle for.
  • Booking Confirmation – refers to the email confirmation sent from the Company to the Hirer
  • Overtime – refers to any extension of time past the agreed Hire Period

Acknowledgement of Country
We acknowledge the Traditional Custodians of Country throughout Australia on the land in which we operate, and recognise their continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander people and cultures and we extend our respect to the Elders past, present and emerging.

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